Policies
Dealers LOVE that they can talk with our customer service people who care about serving them with great Customer Service….. We answer our phones LIVE. No phone menu or voice mail. You will find that we actually know Safes & FireFiles and save you time with better answers.
Huge In-Stock Inventory
Delivery in 1, 2, 3 Days on most orders.
FREE Freight Program
Truck Zone Map
Policies
Tailgate Lift Delivery Service Available
Easier Delivery
PRICES: Apply to 48 states and may change without notice.
Zone 1 STATES (30 States)* FREE FREIGHT PROGRAM on orders above 750 lbs with some restrictions due to premium zip codes or extremely heavy safes. (TL15/TL30 rated). Most Truck shipments ZONE 1 under 750 lbs go at $100.00.
Click to view Truck Shipment Zone Map
ZONE 2 STATES (Eastern) (CO*, FL, LA, ND*, SD*, TX*) A Flat Zone Charge of $150 on most orders.
ZONE 2 STATES (Western) …..in CO*, ND*, SD*, TX* Call for Freight Cost due to added Freight Costs)
Click to view Truck Shipment Zone Map
ZONE 3 STATES (AZ, CA, ID, MT, NV, NM, OR, UT, WA, WY) * Call for Freight Cost due to added Freight Costs)
Click to view Truck Shipment Zone Map
DAMAGE: ALWAYS INSPECT CARTON AND SAFE BEFORE SIGNING FREIGHT BILL. If damaged, write notation on bill “REFUSED (# SAFES)
DUE TO DAMAGE, RECEIVED (# SAFES) AS OK” “You and the driver must sign the notation but be careful not to sign on the “Received By” line.
CALL TURN 10 1-800-848-9790 to ADVISE THAT PRODUCT WAS REFUSED AND WILL BE RETURNED BY CARRIER. TURN 10 WILL SHIP
A REPLACEMENT ORDER AND ASSUME FREIGHT CLAIM AFTER RECEIVING THE REFUSED SAFE.
RETURNS: All returns (other than REFUSED DAMAGE) require TURN 10’S Return Labels and a written return authorization form.
RECEIVING: Products shipped by a commercial truck. Title transfers to the dealer when receiving party signs the receiving freight bill.
Unloading products from trucks and inside delivery are the dealer’s responsibility and expense.
INVOICE PAYMENT: Net amount is due in 30 days on orders with approved credit.
CANCELLATION: Factory specials and non-stocked colors can not be canceled after order entry if manufacturing has started.
Specifications and Pricing are Subject to Change Without Notice